Returns, Refunds & Warranty

1. Our 6-month warranty

Every product we sell, new or refurbished, carries a 6-month warranty from the day you receive it. Refurbished phones carry a 12-month warranty. The warranty covers faults in materials or workmanship under normal use.

If a product develops a fault in that time, bring or send it to us with your proof of purchase. We assess it first. If the fault is covered, you can choose a repair, a replacement or a refund, as the Consumer Protection Act allows. Where a manufacturer's warranty runs longer than ours, we help you claim on it.

The warranty does not cover:

• Physical or liquid damage, drops, or cracked screens that happened after delivery.
• Damage from power surges or incorrect chargers.
• Viruses, software or settings changed after delivery, or data loss.
• Devices opened, repaired or modified by anyone other than Inkatech, or with broken warranty seals.
• Normal wear, such as battery capacity reducing over time.

2. Repairs and upgrades

Repairs, SSD/RAM upgrades and installations carry a 6-month warrantyon the parts we fit and the work we did. It doesn't cover unrelated faults that appear later. Please back up your data before handing in a device. We take care with your files, but we can't be responsible for data loss.

3. No refunds for change of mind

We don't refund or exchange goods that aren't faulty because you've changed your mind, found a cheaper price, or no longer need them. Please check the item, specifications and price before you pay. Faulty goods are always handled under our warranty (section 1).

4. Online orders: 7-day return

If you bought online and paid through our website, you may cancel within 7 days of receiving the goods, as the Electronic Communications and Transactions Act allows. The item must be unused, complete and in its original packaging with all accessories. You pay the courier cost of the return. We refund you within 30 days of receiving the item back.

This doesn't apply to computers built or configured to your specification. Refurbished phones have a 10-day return.

5. Lay-by

• A 50% deposit reserves the item and locks the price. The balance is due within 2 months.
• We take the item off sale for you and ship it once the balance is paid.
• If you cancel, or the balance isn't paid by the due date, the lay-by is cancelled. We refund what you've paid less a cancellation fee of 10% of the item's price.
• If we can't supply the item, you get everything you paid back in full.

6. Websites, apps, design and business documents

For custom work (websites, apps, logos and design, business plans and funding applications), your deposit secures your start date and pays for work as it begins. Once work has started, the deposit is non-refundable. If you cancel before we start, we refund your deposit in full.

If something we deliver isn't what we agreed in your quote, tell us and we'll fix it at no charge. Hosting, domain and support fees cover a period that has started and aren't refunded part-way through.

7. How to make a claim

1. WhatsApp 074 883 9166 or email nkanyiso@inkatech.co.za with your order number or invoice and a short description of the problem.
2. We'll arrange for you to bring or courier the item to us in Pietermaritzburg.
3. We assess it and tell you the outcome. Approved refunds are paid by EFT or to your original payment method.

Your rights

Nothing in this policy limits your rights under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. See also our Terms of Service.